Question 1

What happens if an item is damaged?

Accepted Answer

We try to be as understanding as possible, reasonable wear and tear is expected. We will charge for having to repair or replace the item if you damage it. If the gear is treated with care and used correctly there should be no damage caused.
If something does happen we encourage you to be upfront, this way we can resolve any issues easily and hopefully at a minimul cost.

Question 2

What happens if something is lost or stolen?

Accepted Answer

Once we hand over the gear to you it becomes your responsibility. If it is not returned then you will be charged to replace the items.

Question 3

We are starting early in the morning can we take the gear the night before?

Accepted Answer

Rental gear that is delivered after 1pm on the day prior to your 1st night will not be charged.
This allows you to familiarise yourself with the equipement the night before and not be restircited with set off times.

Question 4

What happens if I am late returning or know prior to departure that my trip plan has changed?

Accepted Answer

As long there isn't another booking the day after yours this won't cause a problem, you would just be charged for the extra night.
If you think you might end up needing more time please check with us in advance so we can confirm the schedule with you.

Question 5

Are instructions included?

Accepted Answer

Setup instructions are included with our Big Agnes Battle Mountain tents. They are intuitive to setup if you are familiar with camping tents. We still recommend you give it a go in your living room rather than doing it for the 1st time in the howling wind up a mountain.

Question 6

Do you wash the sleeping bags?

Accepted Answer

They are washed periodically throughout the season. Every sleeping bag has a seperate liner that is washed after every rental. This is similiar to the setup you tend to see in a hotel with the sheet being changed and the duvet staying on the bed. The sleeping bag iteslef is disinfected and there will be a minimum of a 3 day gap between each rental.

FAQ